I AM...Collar Necklace

Shipping Policy (Updated 2024)

Processing & Creation Time: Please note that due to the handcrafted nature of our jewelry, each piece is made to order with a creation time of 2-5 weeks. Once your order is complete, you will receive an email notification with tracking information as soon as your package is dispatched.

U.S. Shipping:

• Ground shipping is complimentary on all U.S. orders over $750.
• For orders under $750, a flat shipping fee will apply.

International Shipping:

• Complimentary shipping is available on all international orders over $1,000.
• Orders shipping to Canada incur a $25 shipping fee.
• Orders shipping to all other countries incur a $30 shipping fee.
• All international orders may be subject to additional shipping charges based on the destination country's taxes, tariffs, and duties. These are non-negotiable and reflect the true value of the jewelry. You can opt to pay duties and taxes at checkout or upon delivery.

Delivery and Responsibility: We are not responsible for packages that are lost, missing, or delivered to an incorrect address. Please ensure your shipping address is correct at the time of placing your order and that someone is available to receive your package upon delivery.

• Carrier Delays: We are not responsible for any delays caused by the shipping carrier.
• Non-refundable Shipping Fees: All shipping fees are non-refundable.

Customs & Duties: For international orders, all shipments are subject to your country's customs duties, taxes, and fees. The value of your shipment is declared based on the true cost of the jewelry.

• At checkout, you can choose to prepay duties and taxes or pay them upon delivery. To learn more about your country's customs policies and to get an estimate of additional charges, select your shipping country in the bottom right corner of our website. For further inquiries regarding customs, please contact your local customs office.

Lost or Stolen Packages: We recommend tracking your package closely and ensuring someone is available to receive it at the provided address. We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

Find Return and Refund Policy for Douriean Fletcher Handcrafted Adornments here

Caring for your Vermeil and Gold Plated Adornments by Douriean:

• Avoid Moisture: Vermeil and gold plated jewelry is sensitive to moisture. Remove your adornments before swimming, showering, or engaging in activities that could expose them to water.

• Chemicals and Cosmetics: Shield your vermeil and gold plated jewelry from direct contact with chemicals, such as perfumes, lotions, and cleaning products. Apply these products before wearing your jewelry and ensure they are fully absorbed.

• Gentle Cleaning: To clean your vermeil and gold plated pieces, gently wipe them with a soft, lint-free cloth. Avoid using abrasive materials or harsh chemicals, as they can damage the gold plating.

• Storage: Store your vermeil and gold plated jewelry in a cool, dry place, preferably in individual pouches or compartments to prevent scratching and tangling.

• Limited Exposure to Sunlight: Prolonged exposure to direct sunlight can cause the gold plating to fade over time. Keep your vermeil and gold plated pieces away from excessive sunlight when not in use.

• Regular Wear: Believe it or not, wearing your vermeil jewelry can help maintain its luster. The natural oils on your skin can create a protective barrier and prevent tarnishing.

• Polishing Cloth: Use a specialized jewelry polishing cloth to gently buff your vermeil pieces periodically. This can help restore their shine and remove any light tarnish.

Remember, your vermeil and gold plated adornments are a labor of art and craftsmanship. Treat them with the care and reverence they deserve, and they will continue to grace you with their beauty for years to come.